How we repair credit

During our first contact, we’ll gather details about your credit file, including the circumstances that led to the negative listings. We’ll also provide you with a Privacy Consent form, which must be signed and returned before we can start working on your case.

We’ll request supporting documents from you and/or your creditor(s) to strengthen your case for credit repair.

We’ll carefully review and audit the gathered documents to identify any instances where your Credit Provider may not have followed the proper procedures before placing the listing on your credit report.

If we find any issues, we’ll negotiate with the relevant Credit Provider to remove the negative listing. If the provider doesn’t agree, we’ll escalate your case to an external dispute resolution body to reach a positive result. While this process can take some time, we’ll keep you updated regularly on our progress.

Once the negative listing is successfully removed from your credit file, we’ll finalise and close your case. 

If, for any reason, we’re unable to achieve the removal, we’ll notify you and close your case—no payment will be required.