Case Study - Mobile Phone Default

Mobile Phone Default

Telstra.

THE CLIENT | Jayden. S

Jayden is truck driver from Bell Park who wanted to purchase a home with his partner after years of saving.

Bell Park, VIC

Cleared in: May 2018

Duration: 42 Days

The Problem

Jayden experienced financial hardship years earlier after a family member passed away, so he was unable to make payments on his phone plan with Telstra. This led to a blackmark on his credit file.
Even though his partner had a healthy credit score, the bank refused their home loan due to Jayden’s negative credit history.

Original Credit Score

New Credit Score

The Solution

We investigated Jayden’s situation, dating all the way back to the inception of his agreement with Telstra. It was found that Telstra did not do enough to ensure their service was right for Jayden’s needs.

Telstra agreed to remove the credit default as Square was able to demonstrate that the phone plan was unsuitable for Jayden from the very beginning. Jayden’s negative credit history was cleared, leading to a significant increase in his credit score.

A few months later, Jayden and his partner finally got their home loan approved.

From Jayden. S

Wasn’t expecting this to actually be removed. Thank you.”

From Jayden. S

Wasn’t expecting this to actually be removed. Thank you.”