Mobile Phone Default
THE CLIENT | Jayden. S
Jayden is truck driver from Bell Park who wanted to purchase a home with his partner after years of saving.
Bell Park, VIC
Cleared in: May 2018
Duration: 42 Days
Jayden experienced financial hardship years earlier after a family member passed away, so he was unable to make payments on his phone plan with Telstra. This led to a blackmark on his credit file.
Even though his partner had a healthy credit score, the bank refused their home loan due to Jayden’s negative credit history.
Original Credit Score
New Credit Score
We investigated Jayden’s situation, dating all the way back to the inception of his agreement with Telstra. It was found that Telstra did not do enough to ensure their service was right for Jayden’s needs.
Telstra agreed to remove the credit default as Square was able to demonstrate that the phone plan was unsuitable for Jayden from the very beginning. Jayden’s negative credit history was cleared, leading to a significant increase in his credit score.
A few months later, Jayden and his partner finally got their home loan approved.